Unlimited
Advanced Plan

Perfect for small businesses.

Unlimited Advanced is a nimble IT solution for growing businesses that need flexibility.

Why choose an IT support plan?

IT support is assured any day, any time.

CNX delivers a unique, managed support plan that is flexible and tailored to your business requirements. Predictable, consistent fixed monthly fees for IT support and service (a ‘no surprises’ approach to delivery and cost of IT services). You will benefit from our in-house managed service desk backed by CNX’s highly qualified system engineers, technical consultants, security engineers, cloud specialists, project managers and account managers.

Localised personable Service Desk with a quick response

Proactive systems monitoring of critical business functions, early detection of issues and pre-emptive fault resolution

Software licensing compliance ensured

Predictable, consistent, fixed monthly support fees - ‘no surprises’

Accurate and up-to-date systems documentation

Guaranteed 24x7 environment for around-the-clock support.

Why choose an IT support plan?

IT support is assured any day, any time. CNX delivers a unique, managed support plan that is flexible and tailored to your business requirements. Predictable, consistent fixed monthly fees for IT support and service (a ‘no surprises’ approach to delivery and cost of IT services). You will benefit from our in-house managed service desk backed by CNX’s highly qualified system engineers, technical consultants, security engineers, cloud specialists, project managers and account managers.

Localised personable Service Desk with a quick response

Predictable, consistent, fixed monthly support fees - ‘no surprises’

Proactive systems monitoring of critical business functions, early detection of issues and pre-emptive fault resolution

Accurate and up-to-date systems documentation

Software licensing compliance ensured

Guaranteed 24x7 environment for around-the-clock support.

CNX Vault - Fully managed data and server backup, disaster recovery options too

CNX Geo-Redundant Vault - duplicate critical infrastructure off site across multiple data centers

CNX Secure - security management

CNX Wireless

Microsoft Azure and Office 365 solutions

Amazon Web Services

Google Cloud/G Suite/Google Docs

What’s on offer

Cybersecurity Advanced + SOC (Security Operations Centre)

CNX Unlimited – Unrestricted Service Desk, Onsite & Remote BAU (Business as Usual) Support

Priority Response and Coverage when needed

24x7 After Hours and Holiday Callout

Dedicated Account Manager + Primary and Secondary Engineers

Strategic Planning + Roadmap

Documentation kept accurate and up-to-date

Preferential hourly rates

Access to relief equipment

24x7 Alerting for Core Systems

Device and User RMM (Remote Monitoring & Maintenance)

Managed Infinite Cloud + Hybrid Backup

Licensing Management and Compliance

SLA (Service Level Agreement)

Advanced Reporting

Complimentary IT transition over to CNX

Client Portal Access for improved transparency and visibility

IT Budget preparation

Cybersecurity Phishing Training

Annual IT Training Review

Technology Lifecycle Management