Technical Help & Support

Support 2016-10-25T05:25:32+00:00

Managed Services and Support

CNX Managed Services provide the essential services necessary for the proactive care, monitoring, maintenance and support of your computing environment.  Our plans are straight forward, flexible, and focus on the areas of IT support that are important.

Core Services

  • IT account management and primary systems engineer
  • Priority response
  • General support, helpdesk and remote assistance
  • Systems monitoring and maintenance (on-premises or cloud)
  • Reporting
  • Systems documentation and licensing maintenance
  • Preferential hourly rate
  • Access to relief equipment
  • On-going audits & reviews of IT systems and roadmap

Benefits

  • Priority response when you need it (helpdesk, remote & onsite support)
  • Predictable fixed cost for general IT support, no hassle work requests
  • Early detection and resolution of issues, minimising downtime
  • Ensures critical functions such as backup, email and antivirus are operational
  • Increased reliability through proactive maintenance by keeping your systems up-to-date and secure
  • Keeps you informed of your systems health and status
  • Keeps you informed of technology improvements that may benefit your business
  • Monthly reporting (general support incidents/effort)
  • Account management, IT roadmap and strategic planning, budgeting